Privacy Policy — How Slots PK 99 Protects Your Data

— Introduction

Slots PK 99 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of everyone who uses this platform. This Privacy Policy describes how we collect, use, store and protect your information when you register an account, make a PKR deposit or withdrawal, play slots, place bets on cricket or PSL, or interact with any part of the Slots PK 99 website or mobile app.

By creating an account on Slots PK 99, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree, please do not use the platform.

This policy applies to all players accessing Slots PK 99 — whether through a desktop browser, mobile browser, or the dedicated Android and iOS app. We may update this policy from time to time, and the date of the most recent revision is always shown at the top of this page.

1 Information We Collect

We collect only the information that is genuinely necessary to operate your account, process your transactions, verify your identity, and keep the platform secure. Here is a breakdown of the different types of data we may hold:

Information You Provide Directly

• Registration details — your name, date of birth, and contact information (email address and/or mobile number) provided when you create your account
• Identity documents — CNIC, passport or other government-issued ID when you complete an identity verification request
• Payment details — your JazzCash number, Easypaisa account, Raast ID, bank account details or card information provided when making a PKR deposit or withdrawal
• Support communications — messages, complaints or queries you send to our support team via live chat or email

Information Collected Automatically

• Device and browser data — device type, operating system version, browser type, screen resolution and language settings
• IP address and location — your IP address and approximate geographic location derived from it, used for fraud prevention and platform security
• Session data — pages visited, time spent on each section, game sessions played, bets placed, and navigation patterns within the platform
• Cookies and local storage — small data files stored on your device to maintain your logged-in session, remember your preferences, and support platform analytics

Information from Third Parties

In certain situations we may receive information about you from trusted third parties, including:

• Identity verification providers who assist in confirming the authenticity of documents you submit
• Payment processors such as JazzCash, Easypaisa or banking partners who confirm the status of your deposit or withdrawal transactions
• Fraud prevention services that flag unusual account or payment activity

2 How We Use Your Information

The information we collect is used for the following specific purposes:

We do not use your personal data for automated profiling that produces legal or similarly significant effects on you without your knowledge. Analytics data used for platform improvement is aggregated and anonymised wherever possible.

3 Cookies & Tracking

Slots PK 99 uses cookies and similar local storage technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files placed on your device when you visit the platform. They do not contain your payment details or passwords.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These maintain your logged-in session and store temporary game state. Without these, core features will not work.
• Analytics cookies — collect anonymised data about how players navigate the platform, which sections are most used, and where technical issues occur. This data is used purely for platform improvement.
• Preference cookies — remember settings you have chosen, such as language preferences and display options, so you do not have to set them each time.

You can control cookies through your browser settings. Disabling essential cookies will affect the platform's core functionality, including your ability to stay logged in. Disabling analytics or preference cookies will not affect your ability to access slots, place bets, or process PKR transactions.

4 Who We Share Your Data With

Slots PK 99 does not sell your personal data to any third party. We share information only with trusted service providers who help us operate the platform, and only to the extent necessary for those specific functions.

Service Providers We Work With

• Payment processors — JazzCash, Easypaisa, Raast infrastructure partners, and banking networks process your PKR deposit and withdrawal transactions. They receive only the payment details required to complete your transaction.
• Identity verification providers — when you submit a CNIC or passport for KYC verification, a trusted verification partner checks its authenticity. They do not retain your documents beyond the verification process.
• Fraud prevention services — we use specialised tools to monitor for unusual account activity, unauthorised access attempts and suspicious betting patterns. These services receive anonymised or pseudonymised data only.
• Platform hosting and infrastructure — our servers and technical infrastructure are maintained by reputable hosting providers operating under strict data processing agreements.
• Customer support tools — our live chat and support ticketing systems are provided by third-party software platforms. Support conversations are stored securely and accessible only to authorised team members.

Legal Disclosures

In limited circumstances we may be required to disclose your information in response to a lawful request — for example, to prevent fraud, protect the safety of individuals, or comply with applicable legal requirements. We will only disclose the minimum information necessary in such cases.

5 Data Retention

We keep your personal data only for as long as it is genuinely needed. The retention periods for different categories of data are as follows:

• Account and registration data — retained for the duration of your account and for a reasonable period after account closure to handle any outstanding queries or disputes
• PKR transaction records — retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practices
• Identity verification documents — retained for as long as your account is active and for a defined period following account closure; documents are securely deleted once the retention period expires
• Support communications — retained for a period of two years from the date of the last interaction, to allow us to reference prior conversations if needed
• Analytics and session data — aggregated and anonymised data may be retained indefinitely for platform improvement purposes; individual session logs are deleted after 12 months

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

6 Your Privacy Rights

As a player on Slots PK 99, you have a number of rights regarding your personal data. These are straightforward to exercise — simply contact our support team and we will handle your request promptly.

• 👁️
  Right to Access
  Request a copy of the personal data we hold about you. We will provide a full summary of your account data, transaction history references and any communications on file.
• ✏️
  Right to Rectification
  If any of your personal data is inaccurate or out of date, you can ask us to correct it. For example, if your contact number has changed, we can update our records.
• 🗑️
  Right to Erasure
  You may request deletion of your personal data when your account is closed, subject to our retention obligations for financial records and fraud prevention purposes.
• ⏸️
  Right to Restrict Processing
  In certain circumstances you can ask us to limit how we use your data — for example, while a dispute or complaint is being resolved.
• 📦
  Right to Data Portability
  You can request your personal data in a structured, commonly used format so you can transfer it elsewhere if you choose.
• 🚫
  Right to Object
  You can object to the use of your data for direct marketing at any time. Once you do so, we will stop sending promotional communications immediately.

To exercise any of these rights, contact our support team via live chat on the platform or by email at [email protected]. We aim to respond within five working days.

7 Marketing Communications

With your consent, we may send you promotional communications about new games, PKR bonus offers, PSL season promotions, free bet credits and other platform news. These may be delivered by email or SMS to the contact details you provided at registration.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any promotional email
• Updating your communication preferences in your account settings
• Contacting our support team and requesting removal from marketing lists

Opting out of marketing does not affect essential account communications — we will still send you transactional notifications such as deposit confirmations, withdrawal updates, and security alerts related to your account.

8 Security Measures

Protecting your data is a technical priority for Slots PK 99, not just a policy statement. The following security measures are in place across the platform:

• TLS encryption on all data transmitted between your device and our servers
• Encrypted storage for sensitive data fields including payment account references and identity document details
• Access controls — only authorised team members can access personal account data, and access is logged and audited
• Session management — automatic session timeouts reduce the risk of unauthorised access on shared devices
• Fraud monitoring — continuous monitoring for unusual login attempts, suspicious transaction patterns and account anomalies

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you notice anything unusual in your account activity.

9 Under-18s & Children's Privacy

Slots PK 99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been registered by or is being used by a person under 18, that account will be closed immediately and any associated data will be deleted in line with our data retention policy.

If you believe a minor has registered an account on this platform, please contact our support team so we can investigate and take appropriate action promptly.

10 Changes to This Policy

Slots PK 99 may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable requirements. When a material change is made, we will notify active players through an on-site notification or by email if you have a valid email address on file.

The date at the top of this page always shows when the policy was last revised. We encourage you to check this page periodically. Continued use of the platform following an update constitutes acceptance of the revised policy.

11 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information is being handled, please get in touch with our support team. We take every privacy query seriously and aim to respond within five working days.

Email: [email protected]

Live chat is available 24 hours a day, 7 days a week, directly from the platform. For formal written requests regarding data access, rectification or erasure, email is the recommended channel as it creates a clear record for both parties.